Vicky Talag (not pictured) is a 52-year-old home care who spends at least 10 hours looking after her 82-year-old client on a typical work day. Recently, Women’s eNews correspondent Amy Lieberman shadowed Talag at work: 

“I’m supposed to work 10 hours a day, but I often wind up doing more than that,” Talag says. “But I need to act like I am taking care of my mother.”

Talag has so far received no overtime pay or raise in this position, after almost three years. She hesitates to bring up these issues with her employer, who has suffered a series of health setbacks.

“If she is happy with me it is up to her to increase my pay. I want to ask her, but it isn’t always the right time,” Talag says. “When I brought her home from the hospital, I couldn’t let her stay alone, so I stayed with her here. But I am stretching myself.”

One week at the end of December, Talag worked a 24-hour shift. The next day, she felt exhausted and broke down crying. Then she took the next day off. She rarely uses her sick or vacation days, but when she does, an independent geriatric care manager arranges a replacement.

Talag doesn’t earn overtime, in fact, she doesn’t get paid at all for the hours she works in excess of what her contract calls for. Yet she stays and works for free because she wants to do a good job and maintain good relations with her client.

She believes, incorrectly, that she would qualify for unemployment insurance if she lost her job because she pays her self-employment taxes.

New York passed a domestic workers Bill of Rights in 2010, legislation that has enabled domestic workers to recoup over half a million dollars in wages through the Labor Board, but Talag doesn’t know about the new law. She hasn’t had a raise since she took the job in 2009, but she says she doesn’t feel comfortable broaching the subject with her client because the old woman has experienced a number of health setbacks recently.

The work of home care aides is vital to their patients and to society at large. New York’s 200,000 domestic workers look after the young, the old, the sick, and the disabled, freeing their family members to earn a living outside the home. Home care aides enable their clients to live with independence and dignity in their own homes instead of costly institutions.

[Photo: Home care aide, illustration only, myfuture.com, Creative Commons.]

Charles Duhigg and David Barboza of the New York Times documented brutal working conditions at Apple factories in China:

In the last decade, Apple has become one of the mightiest, richest and most successful companies in the world, in part by mastering global manufacturing. Apple and its high-technology peers — as well as dozens of other American industries — have achieved a pace of innovation nearly unmatched in modern history.

However, the workers assembling iPhones, iPads and other devices often labor in harsh conditions, according to employees inside those plants, worker advocates and documents published by companies themselves. Problems are as varied as onerous work environments and serious — sometimes deadly — safety problems.

Employees work excessive overtime, in some cases seven days a week, and live in crowded dorms. Some say they stand so long that their legs swell until they can hardly walk. Under-age workers have helped build Apple’s products, and the company’s suppliers have improperly disposed of hazardous waste and falsified records, according to company reports and advocacy groups that, within China, are often considered reliable, independent monitors.

More troubling, the groups say, is some suppliers’ disregard for workers’ health. Two years ago, 137 workers at an Apple supplier in eastern China were injured after they were ordered to use a poisonous chemical to clean iPhone screens. Within seven months last year, two explosions at iPad factories, including in Chengdu, killed four people and injured 77. Before those blasts, Apple had been alerted to hazardous conditions inside the Chengdu plant, according to a Chinese group that published that warning.

Apple claims that it holds all its suppliers to high standards, but privately, insiders conceded to the Times that the company sometimes lets suppliers off the hook for violations because it’s costly and time consuming to replace them. As one labor expert explained, Foxconn is basically the only company in the world that can meet Apple’s needs, so “[t]here’s a lot of rationalization.”

“We’re trying really hard to make things better,” one former Apple executive told the Times. “But most people would still be really disturbed if they saw where their iPhone comes from.”

The company developed a code of conduct in 2005 and it has since audited nearly 400 suppliers and suppliers of suppliers. Much of what we know about abuses comes from Apple’s own investigations.

Officially, violators have 90 days to fix the problem, but critics note that the same problems keep cropping up year after year, which suggests accomodation rather than enforcement. It’s interesting that violators get 90 whole days to fix an industrial health and safety violation in a sector prized for its lightening-fast flexibility. If a factory can redesign a screw in three hours to the customer’s exact specifications, why can’t it fix a workplace hazard just as quickly? Maybe because the customer doesn’t care about the hazard as long as the screws keep rolling in.

At some level, everyone knows that no manufacturing system can meet Apple’s incessant and ever-escalating demands for production, flexibility, and low prices without hurting people. “You can either manufacture in comfortable, worker-friendly factories, or you can reinvent the product every year, and make it better and faster and cheaper, which requires factories that seem harsh by American standards,” a current Apple executive confided to the Times. “And right now, customers care more about a new iPhone than working conditions in China.”

Duhigg’s in-depth investigation of Apple’s manufacturing system ran on Monday. The piece, which set out to explain why iPads aren’t made in the United States, electrified readers and spurred vigorous debate online. Could America win those jobs back? Given the miserable working conditions that Apple assembly workers endure, would we even want to? As long as we’re considering a complete economic makeover to revive high tech manufacturing, are there other models, like extensive automation, that would be more acceptable to Americans?

[Photo credit: waferbaby, Creative Commons.]

In 2003, Johnathan Rauch’s essay “Caring for Your Introvert” became a surprise smash hit for the Atlantic Montly. This short piece may have been the first journalistic attempt to grapple with the rights of introverts in a culture that glorifies extraversion.

Rauch’s case for understanding of introvert-Americans may have been the reasonable, low-key clarion call that sparked the introverts’ rights movement. As of 2006 the essay had drawn more traffic than anything else the Atlantic had ever published.

Rauch defined introverts as people who find social interactions tiring, as opposed to stimulating. Extraverts are energized by companionship. Introverts may enjoy company, but like exercise, social interaction is work for them and they need time alone to recover.

Susan Cain is the author of the new book, Quiet: The Power of Introverts in a World that Can’t Stop Talking. She talks about the work in a recent interview with with Scientific American Mind Matters editor Gareth Cook.

Cain defines introverts as people who prefer lower levels of stimulation, social and otherwise. That translates into a preference for solitude, or small group interactions, over loud, raucous gatherings. Introversion is distinct from shyness, which is defined as the fear of negative social judgement.

About one half to one third of the population is introverted, according to the latest research. “But you’d never guess that, right?” Cain says, “That’s because introverts learn from an early age to act like pretend-extroverts.”

The author traveled around the U.S., documenting our extraversion-loving society, from motivational seminars to mega-churches where introverted congregants fear the wrath of God for needing their alone time. Which made me wonder if the church is really concerned about solitude, per se… Then again, religions have good reasons to worry about people with too much time to think.

Cain notes that introversion is associated with creativity and independent thought. She argues that American schools and workplaces have become obsessed with groupwork, which is draining for introverts, and which can foster groupthink for all concerned. She would like to see a society where creative people are given space to think and not simply herded into endless, shallow, rapid-fire brainstorming sessions. Research suggests that brainstorming, for all its popularity, is not a particularly efficient way to generate creative ideas.

The author challenges myths about introverts, such as the notion that introversion is incompatible with leadership ability. “Gandhi, Eleanor Roosevelt, and Rosa Parks were all introverts, and so are many of today’s business leaders, from Douglas Conant of Campbell Soup to Larry Page at Google,” she tells Cook.

Quiet is going on this introvert’s reading list.

[Image credit: nyoin, Creative Commons.]

Last February, at a dinner for Silicone Valley luminaries, President Obama asked Steve Jobs what it would take for iPhones to be made in the USA. Jobs essentially told the president that was never going to happen.

Charles Duhigg and Keith Bradsher of the New York Times set out to explain why not. They interviewed “more than three dozen current and former Apple employees and contractors” as well as “economists, manufacturing experts, international trade specialists, technology analysts, academic researchers, employees at Apple’s suppliers, competitors and corporate partners, and government officials.”:

“Apple’s an example of why it’s so hard to create middle-class jobs in the U.S. now,” said Jared Bernstein, who until last year was an economic adviser to the White House.

“If it’s the pinnacle of capitalism, we should be worried.”

Apple executives say that going overseas, at this point, is their only option. One former executive described how the company relied upon a Chinese factory to revamp iPhone manufacturing just weeks before the device was due on shelves. Apple had redesigned the iPhone’s screen at the last minute, forcing an assembly line overhaul. New screens began arriving at the plant near midnight.

A foreman immediately roused 8,000 workers inside the company’s dormitories, according to the executive. Each employee was given a biscuit and a cup of tea, guided to a workstation and within half an hour started a 12-hour shift fitting glass screens into beveled frames. Within 96 hours, the plant was producing over 10,000 iPhones a day.

“The speed and flexibility is breathtaking,” the executive said. “There’s no American plant that can match that.”

Similar stories could be told about almost any electronics company — and outsourcing has also become common in hundreds of industries, including accounting, legal services, banking, auto manufacturing and pharmaceuticals.

Experts say cheap labor is only part of the reason Apple assembles iPhones in Asia. Even more appealing to Apple is the fact that the supply chains that sustain an iPhone factory are also based on Asia. In other words, if you want to make iPhones, it’s cheaper to be near the factories that make the iPhone screws, the iPhone gaskets, and so on. China has most of those subcomponent factories, and the infrastructure to get the screws to the iPhone factory on short notice. The U.S. doesn’t have that infrastructure anymore.

So, why are all these component factories in China? The three main reasons seem to be economies of scale, Chinese economic policy, and cheap, readily exploitable labor. Of course, Chinese labor is artificially cheap and “flexible” because the totalitarian government squelches workers’ attempts to organize.

The least convincing argument is the purported skill gap between Chinese and U.S. workers. “We shouldn’t be criticized for using Chinese workers,” a current Apple executive was quoted as saying. “The U.S. has stopped producing people with the skills we need.”

Duhigg and Bradsher make a convincing case that the U.S. isn’t training enough engineers. But does the skills argument work when it comes to lower-level assembly line employees at FoxConn, a company that is notorious for recruiting huge numbers of young workers from the countryside? Nobody is born knowing how to solder an iPhone component. FoxConn must provide on-the-job training to much of its workforce. Granted, the marginal cost of training additional workers is much smaller for a company that already has a workforce of 1 million.

After reading the story, it’s hard to muster much enthusiasm for retooling the U.S. economy to create jobs like those of iPhone-makers at FoxConn. The reporters focus on skilled workers, but the reality is that most of the work of making an iPhone has been broken down to its most menial elements and outsourced to low-paid, low-skill employees. This model is sustainable, for corporations if not for humans, because there is a huge pool of desperate workers who will happily take a FoxConn worker’s job. Relatively speaking, the U.S. has a population gap and a misery gap.

Maybe the solution for the U.S. is automation coupled with progressive taxation and income redistribution. Let the machines do the work while the people share more equally in the profits.

[Photo credit: JaredEarle, Creative Commons.]